Notice of Cancellation

Generally, any form of cancellation shall be informed in written and email to salam@muslimcuti.com within normal working days [Monday-Friday] and operation hour [9.00am-6.00pm]. Any email received after 6.00pm shall be taken as next day message.

Cancellation is subject to cancellation charges at point of cancellation.

Cancellation is not applicable for Promotion or Discounted Products and Packages. Refund is not inclusive of credit card charges and discount granted.

Cancellation of :
(i) Purchase of Attraction Ticket [AT] is not cancelable and non refundable unless we are unable to produce you the ticket for your visit. Urgent tickets purchased without obtaining our concern and agreement via email or whats app or call will not guaranteed to issue on time. You may need to change date of visit or transferable to others name within 14 days from your purchase.

(ii) Purchase of Day Tour Packages [DT] is not cancelable and non refundable. If the company provide an alternative date or itinerary and it is subject to your acceptance. If it is unacceptable, refund of amount received shall be arranged.

(iii) Purchase of Ground Packages [GT] is cancelable and refundable as below.
– Cancellation 30 days and above from departure date : refund 80% of full payment
– Cancellation 14-29 days or above from departure date : refund 40% of full payment
– Cancellation less than 14 days from departure date : no refund

(iv) Purchase of Flight Packages [FP] is cancelable and refundable as below.
– Cancellation 45-60 days from departure date : refund 70% of full payment
– Cancellation 30-44 days from departure date : refund 50% of full payment
– Cancellation less than 30 days from departure date : no refund

(v) Purchase of Cruise Packages [CP] please kindly refer to individual cruise company policies. 

(vi) Purchase of Others Services such as WIFI rental, car rental,airport transfer,visa is not cancelable and refundable.

Cancellation below under circumstances below will be considered by the airline, hotel and operator based on cases to case basis and each company policies :

(i).  Cancellation due to any Act of God, War, Strike, Riot or Order from the Government of Malaysia or the Government  of the destination that traveler going to visit.

(ii).  Cancellation due to Personal Health Issue. Guest is likely to endanger the health or safety and certified by the qualified doctors.

(iii)  Cancellation due to the Refusal of Entry.
The company shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if you are refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes, or whose behavior and activities are considered to be detrimental by foreign government.

(iv)  Cancellation due to the company is unable to arrange the ground tour arrangement or accommodation and guests  do not accept any of the company alternatives arrangement with similar value of packages or tours or accommodation or meals or any items in the packages. Refund after administration charges is possible.

(v) Cancellation due to unable to leave Malaysia or the home countries due ti immigration restriction is no-refund value except airport taxes and it is subject to airline policies and refund procedures. 

Amendment

In general, an amendment/alteration fee of RM10 per person per amendment is applicable.

You shall prepare to top up the different charges raised upon the amendment requested or the purchase will be auto cancel and non refundable.

Amendment of :

(i) Purchase of Attraction Ticket. Amendment for name and visit date is possible before the tickets are processing otherwise it is not amendable except for those ‘open date’ tickets by original, you may visit any day within the validity of the ticket during their operation hour.

(ii) Purchase of Day Tours Packages [DT] for name of guests is possible. Amend of date is subject to our group size availabilities.

(iii) Purchase of Group Tours Packages [GP] for name of guests is possible. Amend of date or hotel or number of guests or tour guide are subject to our group size availabilities. It is also subject to surcharges at point of alteration or amendment and it could be vary from airlines & hotels. Other amendment charges might be imposed by third parties relating to the package but not limited to hotels, ground operators, tour wholesaler and airlines.

(iv) Purchase of Flight Packages [FP] amend of name is not amendable or it is subject to airlines charges policies.

(v) Purchase of Cruise Packages [CP] please kindly refer to individual cruise company policies. 

(vi) Purchase of Others Services such as WIFI rental, car rental,airport transfer. Amendment of name is possible. Visa application is non amendable.

Refund

Refund is apply based on each and individual cases. It will be made  after deduction of necessary charges from all principals and our administration charges of amendment or cancellation.

All balance of cash raised from the refund except overpaid payment otherwise it is to be remained within the agency for future purchase.

All refund will be carried out 30 days from the date you confirmed the cancellation with payable Bank Detail and personal information. The refund shall made on the purchaser’s name.

The cash value of the refund is transferable.

 Additional Services or Not Utilized Services or
Deviation of Routing or No Show or Late Presence

Any additional services and optional tours are based on the selling price at local office and you shall be proceed for direct payment to them.

Any not utilized services and cancellation during tour or late to meeting point or no show are not refundable.

Any diversion and deviation of routing and extension during tour are subject to the availabilities and it is on your own expenses. 

Thank You