Are you a lisenced Travel Agent ?
Yes, we are fully owned and managed by Triba-East Travel Sdn Bhd with SSM No. 7543520A and Licensed No. 4872 from the Malaysia Ministry of Tourism and Culture.
Where your office company located?
We are located at 65-2, Jalan Damai Niaga 1, Alam Damai, 56000 Kuala Lumur, Malaysia.
When is your office hour?
Our office hour: 9:00am - 6:00pm (Monday-Friday)
Is calling the hotline 1700 81 6671 expensive ?
No worries, it is being charged as normal land line calls.
Can I do walk in for purchase any product with you?
We are welcome and happy to serve you. However, we will encourage to just click online to pay us as we do not collect cash direct from buyers. If you have any question about, you may emai us for a better explaination to save your time. E-ticket/Voucher will not be issued on the spot, therefore you have to allow us to send you 3 days beore your departure.
Can I go to your office to collect the E-ticket/Voucher?
You no need to come to our office as we will always send your e-ticket via email 3 days before departure. If you need further clarification, we could assist you on phone calls basis.
What is products or packages or services i could get from Muslimcuti.com?
Muslimcuti.com offers Attraction Tickets that enable you plan your visit with pre booked E-Ticket or Voucher for entering to a park, seeing a show, boarding a cruise ride, dinner at a special place. Skipped the Que and save the hassle. Second, we offers Day Tours that consist of 1-2 Days tour arrangement with itinerary, some meals and guide services. This gives a flexibilities to your holiday planning where you can select certain place and activities at your preference throughout the whole duration of holiday. Third is Ground Packages, combination of few days program with accommodation arrangement, tours with attraction tickets, meals and guide services. This saved lots of your time to figure out yourselves the main attraction or must visit "places of interest" at the countries or city you are going to visit. Good for first time visitor, family and company trip that need an exclusive arrangement. Then we have Flight Packages which consist of group tours with flights. This will be the full package comes with flight arrangement and departure date is kinda fixed. Group size is defer from packages. You may also book all kind of Cruise Holiday Packages offers here. Also, you may book our services for Airport Transfer, Car renting, WIFI rental, travel insurance and Australia ETM Visa application online or offline.
How do i know your packages information or product type?
You may browse through our websites for product you wish to Book Now and read. The product information page stated introduction and major information about the product. On the right, it is a booking widgets with calendar and below will be the extra information about the product choosen including the tour types, product validity, inclusion and exclusion of the packages, etc.,
Is your package muslim friendly?
Yes,our muslim package is friendly and treat customer in a good way.
Is the products and pacakges valid for all nationality?
No, some of our package are not eligible for all nationality, do check the detail before you purchase.
Are those tickets price valid to use on weekend and public holiday?
Yes, these tickets are valid for any day unless stated otherwise.
For Attraction ticket for instant, are the available for multi entry ?
Not all attraction allow multi entry. Please refer to each attraction official website or obtained the information at the customer service counter during your visit.
Who should i look for if i need some special requirement or tailored made program for my travel?
You may tell us your requirement by just fill up the form "Request A Quote" and submit online. Get A Quote Now. or you may also call us at 1700 81 6671 and speak to a Tour Planners.
What if i cant find products or packages that i want on Muslimcuti.com?
You may submit "Get A Quote" forms to tell us what you are looking for and we will get back to you within 24 hours. Or you may also call us at 1700 81 6671 and speak to a Tour Planners for immediate information if the product is available offline.
I am planning to go end of the year, but your product is only valid till 31 Oct 2017. Can i purchase at the same price for 12 December 2017 visit?
Unfortunately cant. The new price could be apply for new validity period. Please come back to visit us when the date is near and looking forward our new promotion.
How do i proceed with booking?
On the product page, please follow the steps below: (1) Select the visiting date, number of adult and children. For attraction. Click Book Now. (2) Fill up the information of Buyers (you) and Traverlers (you or others if you are buying for some one) and all others information required. (3) Check out with the payment gateway by selecting the ost comfortable payment method to you. (4) Received an confirmation email of your booking with Order Number. Keep the Order number for your future checking reference.
Do i have to sign-up during check out
Yes, please sign-up as our guests and check out. You will be able to login to see your booking status and amount spent with history of purchase, discount coupon and wishlist, etc.,
Is there any minimum purchase?
Yes, minimum 2 person/tickets for common products. Some packages required minimum 4 or more. Please kindly refer to the product information page for exact amount of minimum purchase
If i decided to visit the Attraction or depart for a short weekend, how could i get it done?
Please contact our office 1700 81 6671 to make special arrangement. Kindly noted that there will be additional charges for urgent booking as promotional ticket only apply to pre-booked arrangement. Or you will probably have limited choices of hotels or higher air fare.
Do i still need to have other Travel Insurance If i have booked my own flight with insurance covered?
Yes, the flight insurance is different from Travel Insurance. Coverage for Travel Insurance is to cover you pre tour and during tour.
I've just completed my online booking, how do I receive my E-Ticket/Voucher?
You will received the bank notification of your payment to us. Following by the confirmation email from Muslimcuti.com with the Order Number for your purchase. Keep the Order Number for your checking reference. We will then email you the E-Tickets/Voucher 3 days before departure (For Attraction Ticket and other services) 7 Days (For Ground Packages) 14 days (For Flight Packages) and any day when Boarding Pass is ready before departure (For Cruise Packages)
After I sent my full details and bank in slip, How can I ensure my booking is confirm?
The Order number generated when you check out is the reference for you to check with us. However you will received an email confirmation within 48 hours. Please ensure you email us the payment proof and your order number for speedy processing.
That is no attachment found even I get the email stated my purchase is ready?
Please scroll down to the bottom of the emails especially if you are using gmail. Normally hotmail and yahoo user will find it difficult to get it, please provide gmail in this case . If still cannot find the attachment, you may contact 1700 81 6671 and speak to our Online Travel Team.
Can i request for sending the E-Ticket early?
Yes, during non peak season, you may request an early release of E-Ticket/Voucher. For Peak Season, we normally will send you according to the pre-planed schedules. However all request also depends on the ticket availability. For example, if the necessary information on the Voucher are not completed, we are unable to send you the voucher.
If i depart early and visit the places of interest later?
Yes, you may. Just informed us the departure date as an extra information, for us to send you the E-Ticket/Voucher before your departure
Is that possible I can amend my booking, after the booking is made?
Please contact 1700 81 6771 or whatsapp +60123281900 for amendment changes. However there will be strictly no amendment can be made once the e-ticket/voucher can be made.
Can i get a refund if there is bad weather on my visiting day?
This only refer to Attraction Ticket. For those fixed date ticket, there will be no amendment can be made once the e-voucher is issued. Fo open dated tikcet, you may return for visit within the validity date. As for Typhoon type of weather that caused the park or services ceasing operation, the management of the Attraction TIcket will allow your to make other arrangement based on each company policies. The arrangement shall direct made to them and not to us.
Whom should I contact if there have any emergency occur?
Please contact 1700 81 6771 or whatsapp +60123281900.
Can I make a waiting list for my booking? / Can I make and hold my booking without full payment?
Yes. You may add any product to Wishlist. The price will based on the day you proceed to check out with amount payment required online for each product. Some need a full payment. Some need only deposit.
Is GST inclusive
Yes. It is all inclusive.
Is the payment process secure?
Yes. We are using secured payment gateway.
How can I apply my promote code?
You may key-in your valid promo or discount code during check out.
What types of Credit Cards are accepted?
We accept payment made by Visa and MasterCard. We also accept online bank transfer and payment offline. After payment made, please send us the payment proof to firstname.lastname@example.org
What is the Credit Card Transaction and Currency Conversion Fees ?
Unless otherwise specified, all prices are displayed in Ringgit Malaysia (MYR) with option to change to Singapore Dollars ($) and Indonesia Rupiah (IDR) and all charges made are in Ringgit Malaysia (MYR). If you are using a non-Malaysia credit card, you should check with your bank for details on currency conversion charges. Your non Malaysia credit card may charge you a fee for processing purchases made in Ringgit Malaysia (MYR)
What if I do not have a credit card?
You may just make payment by a debit card, transfer online, payment offline with cash or cheques. Then notify us via email with your payment proof.
How do i request a Tax-Invoice for my booking
Please send us your company name and GST number. We will prepare to send you at the following months before 10th of the month. In case of urgency, kindly stated in the email the date you need the Tax-Invoice for your near submission.
I want to make changes to my reservation. Will I be charged a fee?
Yes, you may email us the changes within 48 hours after your payment done. If you need to amend later than 3 working days, not every purchase can amend, it is depends on your departure and visiting date also. Not all products can changed travelers information. Please kindly email your request and we will reply you asap. Please do not call us 1700 81 6671 for confirmation of amendment as all amendment need black and white request and we will provide confirmation in email to avoid mis understanding and mis arrangement. for details information please refer to Cancellation and Amendment.
Is the Travel Insurance compulsory?
Yes, it is compulsory for Travel Agent to include it into the packages. However, it is not compulsory for one to travel with Travel Insurance. In this case, if you are comfortably travel without travel insurance coverage, please sign us the Disclaimer Form for our record will do.
What is Travel Insurance covered ?
The insurance covers the following types of emergencies. Reimburses up to XXXXX a day for reasonable additional expenses if delayed for 12 hours or more due to: • Carrier delay such as mechanical difficulties or weather. • Lost passport, money, or travel documents. • Natural disaster. • Injury or sickness of the Insured or Traveling Companion. Description of Coverage
What is Flight Insurance covered?
Unforeseen sickness, injury, or death of the Insured, a Traveling Companion, Immediate Family Member, or Business Partner. (Certain exclusions apply.) Requires medical documentation from a licensed M.D. Pre-existing medical conditions may be excluded. The Insured’s principal residence being made uninhabitable by fire, flood or similar natural disaster, vandalism, or burglary. • The Insured(s) being subpoenaed, required to serve on jury duty, hijacked, or quarantined. • Being involved in or delayed due to an automobile accident en route to departure. • Inclement weather that causes complete cessation of services for 24 hrs. • Strike, resulting in the complete cessation of travel services at the point of departure and/or destination. • A Terrorist Incident in a City listed on the Insured’s itinerary (Please see the specific wording for your state included in the certificate of coverage). • A delay due to theft of passports or visas specifically required for the Insured’s Trip. • Insured or a Traveling Companion being the victim of a Felonious Assault within 10 days prior to his/her departure date. Reasons not covered: • Carrier-caused delays such as mechanical difficulties • Travel arrangements cancelled by the tour operator, airline, or cruise line. • Change in plans (“I just don’t want to go.”). • Normal pregnancy or childbirth. • Financial circumstances (“I can’t afford to go.”). • Business or contractual obligations (“My boss changed my vacation.”). • Any government regulation or prohibition, war, civil disorder. (Unless otherwise covered specifically in the policy). Description of Coverage
How do i file a claim?
Great ! Please sign us the Disclaimer Form for our record. The insured party should contact muslimcuti.com at 1700 81 6671. Be prepared with dates of travel, ticket numbers, passenger’s names and details of the reason for the claim including police report, medical documentation, value and receipt for the valuable items claimed if applicable.
If i change my mind and dont travel, does the insurance cover that?
NO, the insurance is for emergency and unexpected delays prior and during travel. Please review the covered conditions by clicking the link. Description of Coverage
What if we already have own travel insurance?
Great ! Please sign us the Disclaimer Form for our record.
What Passenger data is required for Australia ETA Visa?
When passengers travel, they will be required to provide the following Secure Flight Passenger Data (SFPD) when making a reservation: • Full Name as it appears on government-issued I.D that you will be traveling with. • Date of Birth • Gender
What is an Australian ETA and am I eligible to get it?
An Australian ETA (Electronic Travel Authority) is an electronically stored authorization for travel to Australia, in other words, you are not require to have a paper documentation or a stamp in your passport.U.S. and Canadian citizens and about 25 other nationalities can take advantage of Australia's new use of technology for immigration clearances. An Eta is valid for you to stay in Australia for up to three months at a time, for up to 12 months after the visa is granted. Click here to start processing an Australian ETA.