Thank you for your redemption. Your tickets shall be ready 2-3 days before you travel. All tickets will be sent 3 days before departure unless stated in the selected product info page.
Please check your mail box (or junk mail box) for your ticket.
2. Before you make any purchase, please check all operation hours and maintenance schedules on the official websites of the places/parks/attraction. Otherwise we have no obligation to remind or provided the most accurate and updates from each places and parks.
3. In case your purchase is more than one ticket/product, please redeem ALL in ONE email to us to avoid missing out any of your redemption(s).
1. Your purchase(s) must be redeemed within 14 days after payment online to 11street.my, otherwise, no redemption shall be accepted.
2. Redemption email will be replied within 12-24 hours (except Sat,Sun & Public Holiday). Otherwise, please contact Triba-East immediately.
3. Redemption must complete with full information as per listed in the Redemption Instruction on 11street.my. Otherwise, no redemption will be processing.
4. E-Tickets required minimum 3 working days to process. (except Sat,Sun & Public Holiday).
5. Urgent Redemption shall resulted no guarantee of issuing on time for your visit.
6. Your E-Ticket/Voucher(s) will be issued 03 days before your departure in general, otherwise, will stated in product description.
7. Early release is upon request and it must be during non peak season only.
8. Price and promotion change without prior notice.
9. Urgent Purchase : Please contact us before purchase to ensure the availabilities of delivering you the tickets.
10. Your purchase has no cancellation and no refund value as condition as below:-
(a) when you did not redeem within 14 days after purchase.
(b) when the validity of the ticket(s) purchased has expired.
(c) when the E-ticket(s) has been issued and you asked for an amendment that cannot be done.
(d) when the E-ticket(s) has been issued to you and you did not make it to visit to the attraction
(e) when the E-ticket(s) has been issued to you and you were late to the meeting point.
Email : firstname.lastname@example.org